Help for fitness & membership management
Find the right area, describe what is happening, and include the relevant organization and record details.
Members
Profiles, status, contact details, and member history.
Plans & memberships
Plan setup, enrollment, renewal, pause, resume, and cancellation.
Payments & reminders
Collections, pending balances, receipts, and renewal reminders.
QR, staff & analytics
Public lookup, permissions, revenue, growth, and expiry reporting.
Contact support
Include your account email, organization name, the page you were using, and the exact error or unexpected result.
Open contact formBefore contacting support
- Confirm you selected the correct organization.
- Refresh the page and retry the action once.
- Check that your staff role includes the required permission.
- Capture the exact message and the time it occurred.
Common questions
Which businesses can use ScanPlus Member?
Any fitness or membership-led business that manages members, plans, renewals, and recurring access can use it.
Can members check their status?
Yes. A public QR flow can show the member's current membership status after identity verification.
Can we track pending payments?
Yes. Memberships and payment records can show paid, partial, and pending amounts.
Can staff have different access?
Yes. Reception, trainers, and managers can be assigned role-based permissions.